Give your brand a point of difference

Customer Service Staffing Specialists

Realise People Solutions is a specialist provider of outsourced customer service solutions to the retail and shopping centre industries. We provide staffing in situations that require great customer service skills.

Whether it’s the regular staffing of your customer service desk, a special event or the occassional need for great people to represent your brand, Realise People Solutions can provide staff who will provide exceptional service to your customers.

Customer Service Desk Services

With almost 20 years experience in customer service desk management we know what it takes to run a seamless service that gives your centre point of difference and enhances your brand. We act as an extension of the marketing and operations functions in your centre, and work closely with you to provide professional and knowledgeable staff who are passionate about providing great customer service.

Our trained and friendly customer service desk staff provide seamless, professional customer information services that encourage customers to use your service regularly.

Whilst customer service desk services are tailored to the individual needs of each centre they generally include:

Information Services

  • a smiling face and personality that connects customers to your brand
  • directions to specific amenities or retailers
  • information about new store initiatives, promotions and services
  • management and maintenance of brand listings (where brands are represented by multiple retailers)
  • telephone enquiries
  • promotional campaign enquiries
  • public transport information
  • complaints management, ensuring a place to change negative customer perceptions
  • trading hours information
  • tourist information
  • other general information

Mobility Services

These services ensure that the centre is readily accessible to all customers. Services can include:

  • assistance for disabled shoppers, parents or customers with mobility restrictions
  • wheel chair hire & bookings
  • stroller hire & bookings
  • issue of ‘regular use card’ for regular users
  • accessible parking information
  • guide dog information

Lost & Found Services

  • tracking and recording of found property
  • centre specific searching, reporting and re-location of lost property
  • lost children and family members

Gift Voucher Services

The professional and proactive management of gift voucher sales is an opportunity to create revenue, encourage visitation and enhance your centre’s brand.

Our clients

Customer testimonials

“I have worked with Realise People Solutions for the previous seven years, initially at Bayside Shopping Centre and for the past four years at Chadstone. Not only do they manage our three Customer Service Desks, but also source and staff personnel for campaign measurement involving intercept surveys in the centre, as well as provide promotional staff for sampling and marketing activities. Their approach is always professional and they are diligent about selecting and training the highest calibre of resources within the market. I enjoy working with the Realise team as a key partner to our business and find their attention to detail and ongoing commitment to service our account very reassuring in this competitive environment. I would highly recommend Realise People Solutions to any business requiring contracted personnel for customer interface roles”

Marketing Manager, Chadstone Shopping Centre (Colonial First State)

“The GPT Group’s Melbourne Central has been working closely with Realise People Solutions for over three years. We are exceptionally pleased with not only the performance of the customer service team, but also Realise People Solution’s proactivity in working with our Centre Management team. The staff are well trained in customer service and meet all the Centre’s operational requirements. Realise People Solutions provide excellent support to the Centre Management team, particularly the marketing and administration divisions.”

Melbourne Central (The GPT Group)

Get in touch

Contact us to discuss any of the services provided by Realise People Solutions.