Customer Service Staffing Specialists
Realise People Solutions is a specialist provider of outsourced customer service solutions to the retail and shopping centre industries. We provide staffing in situations that require great customer service skills.
Whether it’s the regular staffing of your customer service desk, a special event or the occassional need for great people to represent your brand, Realise People Solutions can provide staff who will provide exceptional service to your customers.
Customer Service Desk Services
With almost 20 years experience in customer service desk management we know what it takes to run a seamless service that gives your centre point of difference and enhances your brand. We act as an extension of the marketing and operations functions in your centre, and work closely with you to provide professional and knowledgeable staff who are passionate about providing great customer service.
Our trained and friendly customer service desk staff provide seamless, professional customer information services that encourage customers to use your service regularly.
Whilst customer service desk services are tailored to the individual needs of each centre they generally include:
- a smiling face and personality that connects customers to your brand
- directions to specific amenities or retailers
- information about new store initiatives, promotions and services
- management and maintenance of brand listings (where brands are represented by multiple retailers)
- telephone enquiries
- promotional campaign enquiries
- public transport information
- complaints management, ensuring a place to change negative customer perceptions
- trading hours information
- tourist information
- other general information
These services ensure that the centre is readily accessible to all customers. Services can include:
- assistance for disabled shoppers, parents or customers with mobility restrictions
- wheel chair hire & bookings
- stroller hire & bookings
- issue of ‘regular use card’ for regular users
- accessible parking information
- guide dog information
Lost & Found Services
- tracking and recording of found property
- centre specific searching, reporting and re-location of lost property
- lost children and family members
Gift Voucher Services
The professional and proactive management of gift voucher sales is an opportunity to create revenue, encourage visitation and enhance your centre’s brand.